image

How can we help?

Frequently Asked Questions

The interest you’ll earn on the funds in your Axis Option interest wallet is maximized at 10%, but it’s variable - meaning it can change - depending on market conditions.

Market conditions? What does that mean?

Good question! The funds transferred into your Interest wallet are lent to our chosen lending partner to generate a return. Market conditions (supply vs. demand) influence the percentage return that they generate.

THE INTEREST EXPLAINED

How much will I earn?

You’ll earn a targeted 10% per annum on the Bitcoin (BTC) balance in your Interest wallet - calculated daily and paid monthly. The interest is variable, which means it could be more than 10%, or it could be less, based on market conditions. Each day, you’ll earn interest at the variable daily rate. The sum of that daily interest is accrued for a month and then paid out once a month.

Note: The value of the BTC in your Interest wallet is still subject to increases and decreases in the price of BTC. Also, you won't earn interest if the value of your interest earned is less than the smallest divisible unit of Bitcoin, which is a Satoshi. As a guide, you'd need a minimum balance of about BTC 0.00009125 in your Interest wallet to start receiving monthly interest.

When do I get paid?

The interest earned will be paid (added) to your Interest wallet balance on the 1st day of every month. The interest paid will show as a transaction on your Interest wallet transaction history.

Where do I see how much interest I’ve earned?

As soon as your interest is paid (added) to your Interest wallet, it will display as a transaction in the transaction list on the wallet main screen. The interest paid will display in BTC (with the equivalent local currency value).

You can find more detail on your interest displayed next to Earned in [month] and Total interest earned on your Interest wallet main screen.

1. Earning in [month]: This displays the interest accrued (unpaid) month to date. This total is reset to 0 at midnight on the 1st of every month (when your interest is paid) and increments daily.

2. Total interest paid: This is the sum of the interest paid across all time. It only increments when your monthly interest earned is paid on the 1st day of every month.

Is there a way that I can calculate how much interest I will earn?

Unfortunately, not. As the interest rate is variable based on market conditions, there isn't a way to calculate exactly the amount of interest you’ll earn per annum.

Tip: However, you can see details on the interest you have earned - average interest earned, interest earned comparison to the previous month, etc. Find the detail by selecting the icon next to the interest displayed on your BTC Interest wallet main screen.

What happens to the interest that I’ve earned when I transfer funds out?

While your Interest wallet is intended for long-term investing, the interest you’ve earned is yours, to do with as you please. You can transfer the funds in your Interest wallet - including the interest you’ve been paid - out to your BTC wallet, at any time. There are no penalties or hidden costs when transferring out.

If you transfer funds out during any month, you’ll still earn interest on it at the variable daily rate for the period that those funds were in your Interest wallet.

Note: Transfers out of your Interest wallet is done similarly to that of your regular wallet as the balances are added to your wallet

We’re glad you asked! Saving your Bitcoin is smart. Earning interest on the Bitcoin you save is brilliant. With the Axis Option Interest wallet, you can do just that.

 

Ready to get your Interest wallet and start earning interest?

 

Here's how

Step 1: Create your Interest wallet

 

Sign in to your Axis Option account, select Wallets from the menu and then follow these steps:

 

  1. On your Wallets screen, Choose your preferred cryptocurrency
  2. Select   “Add a new wallet”

 

Mission success! Your INTEREST wallet is ready.

Step 2: Transfer BTC in

 

Now that you’ve created your Interest wallet, you’ll want to transfer Cryptocurrency in to start earning interest the very next day:

 

  1. Select RECEIVE CRYPTOCURRENCY from the final screen when creating your Savings wallet, or by going to your newly created wallet from the Wallets main screen

 

  1. On the How much Cryptocurrency do you want to transfer in? screen, enter the amount of Cryptocurrency that you’d like to transfer in, and select NEXT

 

  1. Transfer Cryptocurrency from your external address

 

  1. On the transfer confirmation screen, select DONE

 

Mission success! You’ll start earning interest on your CRYPTOCURRENCY as soon as the transfer completes.

 

 Note: It usually takes a few minutes for your Cryptocurrency to transfer to your Interest wallet, but it could take longer. As soon as your Cryptocurrency arrives in your Interest wallet, we’ll notify you via email and push notification (if you have it enabled).

Yes, registration is required to use the Axis Option exchange and wallet platforms..

You need to choose the direction of exchange and fill out an application for exchange. Click the Exchange button and follow the instructions that you will see in the confirmation window of the exchange request. If you have any questions in the exchange process, please contact the operator via the online help chat.

Yes. We have a very clear and transparent affiliate program, according to which you can receive 25% of our earnings for exchanging the users you cited. Remuneration payments are from 1 PMUSD. In your office you can track the operations of your referrals online. You can get acquainted with more detailed information after registration in your Personal Account.

To make changes to your account information, first go to your account Settings Sign in to your account. Select “Settings”. From “Settings”, select “Profile information”. To change your password Select “edit password”. Enter your current password. Enter your new password twice. Select “change password” to complete and save your changes. To change your address Select “edit address”. Enter your new address. Select “change address” to complete and save your changes. To change your phone number Select “edit phone number”. Enter your new phone number. Select “change phone number” to complete and save your changes. To change your email address Select “edit email address”. Enter your new emai- address Select “change email” to complete and save your changes.

In order to send, receive, trade or store crypto with us, you'll need to first verify your identity. There are different account levels, with deposit and withdrawal limits that apply to each level: Level 1 - Confirm email address and basic personal details and selfie photo (no older than 24 hours) Level 2 - Submit/Photo scan of government-issued ID (accepted documents) Level 3 - Submit proof of residential address (accepted documents) You will still be able to sign up for an unverified account where you can explore Axis Option without verifying your identity.

Unfortunately, moving money from the old financial system to the new is not immediate. It can take up to two business days for us to receive your deposit from your bank. But don’t worry, as soon as we receive your money it will be immediately allocated to your wallet. If you have been waiting longer than two business days it may be because: An incorrect BX reference was used as a payment reference; A cash deposit was made, or; A third-party payment was made Feel free to contact us, as we are always willing to assist you.

In order to be allowed to buy crypto on the AxisOption platform, users must have their KYC verification completed in compliance to regulatory rules. 

Follow the steps below to buy your preferred crypto on the AxisOption Exchange and Wallet Platform:

  1. Login to your account.
  2. Click on the "Buy cryptocurrency" link on your user dashboard.
  3. A purchase form will be displayed.
    Kindly fill out the fields with the appropriate information including, the crypto you wish to purchase, amount, and preferred payment method to fund your purchase and click next.
  4. A prompt will be displayed to input your receiving wallet address.
    AxisOption allows users to either buy cryptocurrencies to their AxisOption wallet accounts or to an external wallet.
    Hence in this field, users can either input their wallet address from their wallets on the AxisOption Interest Wallet or any other external wallet address.
    Ensure to input the correct wallet address as wallet addresses are case sensitive.
  5. The next page would the provide a preview of purchase order and corresponding information where you would be required to make payment to.
  6. Proceed with payment to fund your order.
    Payments for purchases can be made via PayPal, Bank/wire transfers, and also from FIAT wallet balance
  7. You will be prompted to provide confirmation of payment including screenshot, receipts or transaction numbers of payment.

Your purchase would then be processed within the shortest possible time. 

You can view the progress  of your purchase from you "Purchase History" page.

Unfortunately, moving money from the new financial system to the old is not immediate. We will immediately process your withdrawal, but depending on your region and the bank you use, it may take up to two business days to allocate your withdrawal to your bank account.

Axis Option provides a special offer that gives her wallet users up to 10% monthly interests for cryptocurrencies they hold on the Axis Option wallet platform. These interests are scheduled to be paid out daily. More info? Feel free to contact us.

In order to be allowed to sell crypto on the AxisOption platform, users must have their KYC verification completed in compliance to regulatory rules. 

Follow the steps below to sell your preferred crypto on the AxisOption Exchange and Wallet Platform:

  1. Login to your account.
  2. Click on the "Sell cryptocurrency" link on your user dashboard.
  3. A Sales form will be displayed.
    Kindly fill out the fields with the appropriate information and click next.
  4. A prompt will be displayed to input your receiving bank details which payment for your crypto sale would be sent to.
  5. The next page would the provide a preview of sales order and corresponding information which your provide for receiving payment. Kindly ensure that this is correct and click next.
  6. The next page will provide wallet address which you are required to send crypto to. AxisOption allows users to either sell cryptos from an external wallet or their AxisOption Interest wallet.
  7. Proceed with payment to send crypto to the provided wallet address.
  8. Once payment is completed, kindly click on the " Click here to complete process" to proceed.
  9. You will be required to provide transaction HASH and screenshot of payment to confirm payment.

Your sale would then be processed within the shortest possible time. 

You can view the progress  of your sale from your "Sale History" page.

AxisOption is owned and operated by Sovana Holding PC (Company number LP019936).

All FIAT (USD) deposits up to $250,000 are FDIC insured, however, as cryptocurrencies are not completely legal tenders yet, then they can not be FDIC insured.

AxisOption, in its bid to ensure all customer’s funds are safe in the case of a breach to the AxisOption’s server have laid out steps to ensure all customers funds are kept safely.

AxisOption prioritizes the security of our customer's digital currency through a combination of online “hot storage” and offline “cold” storage. AxisOption maintains 98% or more of customer digital currency in cold storage, with the remainder in secure hot servers as necessary to serve the liquidity needs of our customers. All digital currency that AxisOption holds in its online hot storage is insured. If AxisOption were to suffer a breach of its online hot storage, the insurance policy would pay out to cover any customer funds lost as a result. 

This insurance policy does not cover any losses resulting from the compromise of your individual AxisOption account. Please note that the insurance policy covers any losses from AxisOption’s hot storage resulting from a breach of AxisOption 's physical security, cyber security, or by employee theft. It is your responsibility to use a strong password and maintain control of all login credentials you use to access AxisOption.

 

Currently, AxisOption only gives interest on the Crypto Wallets. This implies, that all balances held on your FIAT (USD) wallet are no eligible to earn interests.

We are able to offer a competitive interest rate to users who transfer and hold crypto with us. We do this by lending crypto deposits out to selected, rigorously vetted institutional and/or sophisticated borrowers who have established track records at a slightly higher rate. This rate comprises a larger portion, which is returned to you as interest, and a smaller amount which covers our operational costs and allows us to improve our products for our users.

Can't find your answer?

Email or write us via our contact page and we'll get back to you as soon as we can.